A: Tour times vary slightly based on location, tour size and other conditions, but usually about an hour and fifteen minutes.
Q: Do we go inside buildings?
A: This is a walking tour rather than a museum style tour, and it’s all outdoors. Some of the places we visit are open to the public in the daytime, so you may be able to explore them another time.
Q: I have a cranky knee. Can I keep up?
A: We walk at a medium pace. To put it in perspective, a tour takes a little over an hour, and only about a third of that is walking. If you walk regularly and can carry on a conversation without getting winded, you can probably keep up with any of our tours.
Q: What should I wear?
A: Comfortable clothing and sensible footwear is recommended, since we are not always on sidewalks (and even a sidewalk can present the occasional surprise). We walk when it’s cold and sometimes when it’s wet, so please bundle up and bring your umbrella if there’s rain in the forecast. We want our stories to make you shiver, not the rain dripping down your shirt collar.
Q: Can I bring my dog? (Cat, ferret, parrot…)
A: Sorry. Pets, large or small, are not allowed. Not all guests feel comfortable with pets- yours, or the ones that pass by your sweet Spike or Fluffy and might decide to cause a ruckus. Service animals are allowed, of course.
Q: I use a wheelchair. Can I still take the tour?
A: Several of our tours offer accommodations like alternate routes for guests with special needs. If you have any questions about which tour is right for you, please call or email us in advance!
Q: I’ve had a hard time hearing some tours. Do you have amplification?
A: Yes. We want every story to come through crystal clear.
Q: My daughter is five and loves ghosts! Can we bring her on the tour?
A: As a parent you're the best judge of your child. However, our tours deal with stories of frightening encounters, serial killers, and other gruesome stuff. We recommend most walks for culture savvy kids 12 and up. We are unable to adapt our stories based on audience age.
Q: How many people are on an average tour?
A: For us, an intimate tour is 15 or fewer guests. 20 to 35 is average, with higher numbers more common as we approach Halloween. If big crowds are not your cup of tea, you might want to avoid Halloween or the last few weekends leading up to the holiday.
Q: Will you wait if I’m late? Can I catch up?
A: Out of courtesy to our other guests, we begin on time, every time. We are unable to make accommodations for late guests and unfortunately can’t monitor our phone in the hour leading up to showtime. Please plan to secure your parking spot and arrive for check in at least fifteen minutes early. We do not offer refunds for late patrons.
Q: Are there restroom stops?
A: No. Once we start we are non-stop.
Q: Do you ever cancel due to weather?
A: Very rarely, but it’s happened. We walk in the rain (we’ve even walked in snow.) If a dangerous storm is threatening and we do call off your tour, we will let you know right away. We’ll use your ticket’s contact information to send you an email. In the case of our cancellation due to inclement weather, refunds will be issued.
Q: Can you guarantee I will see a ghost?
A: Many guests have reported feeling and seeing strange phenomena, capturing apparitions or peculiar organic shapes in their photos, or even being touched. But, ghosts are like people- they can be moody or unpredictable. So, you never know.